Frequently Asked Questions
Everything you need to know about shopping with NEC EU.
What is the standard shipping time for orders within Europe?
We typically process and ship orders within 1-2 business days. Delivery within the EU generally takes 3-7 business days depending on your specific location.
How do I return an item that doesn't fit?
You can return any unworn item with original tags within 30 days of delivery. Simply visit our returns portal to generate a prepaid shipping label and follow the instructions provided.
Are your materials sustainably sourced?
Yes, at NEC EU we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your package in real-time.
Do you offer international shipping outside of the EU?
Currently, we focus on serving the European market to ensure fast delivery and lower carbon emissions, but we plan to expand to international shipping in the near future.